How to Make a Claim and Get Your Insurance Company to Pay
2003
This free booklet for homeowners and homeowners associations provides practical information on how to proceed through the insurance claims process and how to document your claim.
TABLE OF CONTENTS
I. Ten Steps: How to Present Your Insurance Claim
II. Consumer Protections Provided Under the Law
III. California Insurance Code:
Unfair Claims Settlement Practices (790.03(h))IV. California Code of Regulations:
Fair Claims Settlement Practices Regulations
§2695.3 File and Record Documentation
§2695.4 Representation of Policy Provisions and Benefits
§2695.5 Duties Upon Receipt of Communications
§2695.6 Training and Certification
§2695.7 Standards for Prompt, Fair and Equitable
Settlements
§2695.9 Additional Standards Applicable to First Party
Residential and Commercial Property Insurance PoliciesV. Appendices
Appendix A: Time Requirements Chart
Appendix B: Sample Reminder Letter
Appendix C: Sample Request for Reconsideration Letter
Appendix D: Sample Request for Information from Insurer
Appendix E: Sample Response to Request for Information
Appendix F: Insurance claim Log
Appendix H: Glossary of Insurance Terms
To request your free copy, contact:
Jennifer Reynolds
Marketing Director
310-785-7966
jreynolds@quislaw.com
